When you have an active post, you can :
Add, edit or delete a comment
Deactivate / activate the addition of comments
Find more tips and best practices on the concept of Community management.
Activate / deactivate comments
You can activate or deactivate the addition of comments on a specific publication at any time. By default it is activated.
In the news feed, target your publication, then click on the 3 small dots at the top right of this publication
Then choose "Deactivate comments" (same principle to reactivate comments)
When you disable all comments in a post, be aware that all existing comments are by no means deleted; they are simply hidden. If you subsequently reactivate the comments, everything will be displayed again.
Add a comment
For more interaction with your customers, the comments you leave as a club are very important. You can add comments on your own publications but also on the publications of your customers.
In the newsfeed, target the desired publication, then click on it
The details window appears with the list of comments below (if any)
Then click in the area at the bottom of the screen "Add a comment".
Same principle as for adding a publication, that is to say that you must specify the information "Publish as". Then click on the validation button once your comment is entered
Editing a comment
Only your own comments can be edited.
In the news feed, target the desired publication, then click on it
The details window appears with the list of comments below (if any)
Click on the comment you want to edit, then choose "Edit".
Edit the text of the comment, then click on "Update" when finished
Delete a comment
Two levels of deletion are possible :
On your own publications : you can delete all comments, whether they are yours or those of your customers
On community publications : you can just delete your own comments
Note that in the context of your own publications, it is really a question of ensuring that the basic rules of respect are respected (insults, threats, commercial links, etc.).
In the news feed, target the desired publication, then click on it
The details window appears with the list of comments below (if any)
Click on the comment you want to delete, then choose "Delete".