When you have an active post, you can :

  • Add, edit or delete a comment

  • Deactivate / activate the addition of comments

Find more tips and best practices on the concept of Community management.

Activate / deactivate comments

You can activate or deactivate the addition of comments on a specific publication at any time. By default it is activated.

  • In the news feed, target your publication, then click on the 3 small dots at the top right of this publication

  • Then choose "Deactivate comments" (same principle to reactivate comments)

When you deactivate all the comments of a publication, be aware that all the existing comments are not deleted in any way; they are simply hidden. And so if you reactivate the comments afterwards, everything will be displayed again.

Add a comment

For more interaction with your customers, the comments you leave as a club are very important. You can add comments on your own publications but also on the publications of your customers.

  • In the newsfeed, target the desired publication, then click on it

  • The details window appears with the list of comments below (if any)

  • Then click in the area at the bottom of the screen "Add a comment".

  • Same principle as for adding a publication, that is to say that you must specify the information "Publish as". Then click on the validation button once your comment is entered

Editing a comment

Only your own comments can be edited.

  • In the news feed, target the desired publication, then click on it

  • The details window appears with the list of comments below (if any)

  • Click on the comment you want to edit, then choose "Edit".

  • Edit the text of the comment, then click on "Update" when finished

Delete a comment

Two levels of deletion are possible :

  • On your own publications: you can delete all comments, whether they are yours or those of your customers

  • On community publications: you can just delete your own comments

Note that in the context of your own publications, it is really a question of ensuring that the basic rules of respect are respected (insults, threats, commercial links, etc.).

  • In the news feed, target the desired publication, then click on it

  • The details window appears with the list of comments below (if any)

  • Click on the comment you want to delete, then choose "Delete".

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