The "Chat" service allows you :

  • To exchange directly with your customers

  • For your customers, the possibility to contact you and exchange with you.

What types of information are supported in the chat :

  • Text

  • Emoji

  • Image (png / jpg)

  • Document (pdf / doc)

Activating the service

This service is not activated by default on your account. You have to request it from the back office:

The Customer Success department will then come back to you to activate this service.

Using the service

Once activated, from your back office interface, you can launch the chat by clicking directly on the bottom right:

Then find your different discussions with your customers by clicking on them. You can also delete them by clicking on the small red trash can.

And for your customers?

On the App level, your customers get this feature automatically as soon as you have activated this service. So they can access the chat from the App and exchange with you easily.

#Chat #Messenger #Discussion

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